We at Geeks Online know that the average Joe also needs help with his computer from time to time. So we’ve made it our business to provide you with the assistance you need, no matter who you are or what your problem is.
We provide small businesses with a cost-effective alternative to employing full time IT staff. We understand that – just like big business – technology plays a pivotal role in your day to day operations. As accredited small business specialists, our Geeks will ensure technology is working for you, not causing you undue stress.
ONSITE Support (home/office)
At Geeks Online we fix computers and anything that plugs into or connects to your computer. As an onsite service, we take the pain out of computer repair. There is no need to unplug all your cables and load up the car, we come to your home or office 7 days a week!
Do you really want to disconnect all your computer parts, load up the car; take it to your local computer store only to be told it’ll be ready in 4 days? With one call, you can have a geek to your home or office (usually same day).
REMOTE Support (via the Internet)
Remote (Online) Support is a safe, fast and convenient method for Geeks Online technicians to provide help to our customers.
With the aid of new technology our technicians can access your computer via your internet connection and you can watch our technician fix your computer -it’s just like they’re sitting in front of your computer because you can see everything they do on your computer monitor.
Advantages
- Service within 24 hours (most same day).
- If we can’t fix it, we won’t charge you.
- All services carry a 14 day warranty.
- Qualified technicians
Computer repairs can be expensive; some support companies charge upwards of $200 per hour + call-out fees. For less than a dollar a day, you can have your computer regularly maintained by the professionals.
Geeks Online managed service is completely automated; you don’t have to do a thing!!. We take care of all the routine maintenance, security, updates, and even backup your files! Then on a weekly basis (or whenever suits you), we email you a health check report on the status of your computer – it couldn’t be simpler.
Frequent Asked Questions:
Q: Is my computer safe?
A: Absolutely. Our system communicates with your computer through an encrypted (secure) connection.
Q: How long does it take to setup?
A: As soon as you sign up, you will receive a link to install the agent on your computer. Once you have installed the agent you’re away.
Q: Are there any hidden costs?
A: No. You can select the plan that suits your need and budget. We have three options available; simply choose your plan when signing up.
Q: Is onsite support included?
A: No, but we have experienced geeks ready to be deployed whenever you need a home or office visit.
Q: Can I cancel the service?
A: Sure. We do not have any contract terms. As soon as you request cancellation, we stop your subscription at the end of the current billing cycle.