To enable our technicians to access your computer, please click on one of the links below. After downloading the tool, please install and provide support with the 9-digit code.

Windows Download
Mac Download

With MacOS Mojave (10.14), Apple requires that you grant explicit permission to remotely control the computer AFTER installing software

  1. Open System Preferences -> Security & Privacy -> Privacy
  2. Select Accessiblity
  3. Click the lock to make changes
  4. Check Splashtop Streamer
  5. Click the lock to prevent further changes

This video will walk through how to fix this.

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