To enable our technicians to access your computer, please click on one of the links below. After downloading the tool, please install and provide support with the 9-digit code.
With MacOS Mojave (10.14), Apple requires that you grant explicit permission to remotely control the computer AFTER installing software
- Open System Preferences -> Security & Privacy -> Privacy
- Select Accessiblity
- Click the lock to make changes
- Check Splashtop Streamer
- Click the lock to prevent further changes
This video will walk through how to fix this.